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“I have been working with Pinnacle for over 10 years now and have to say that their experience, professional approach and good reputation within the industry is impressive. I would have no hesitation in recommending Pinnacle for the movement of out of gauge machinery of any size or weight.” Duncan Rogers, MD Projector Lifting Service Ltd.

RULE 19 - SHIPPERS REQUESTS IN FOREIGN COMMERCE

RULE 19 - SHIPPERS REQUESTS IN FOREIGN COMMERCE

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WORLDWIDE TARIFF(PIFL-002) - SHIPPERS REQUESTS IN FOREIGN COMMERCE (19)

Any shipper situated in the United States may transmit his requests and complaints as hereinafter defined to the Carrier or to any agent acting for him in the Port of Loading, or the Carrier's agents in the United States at the address indicated in the Organization Tariff Record.  Any written notice including email, fax or other printed electronic communication is acceptable.  As used in this rule, the phrase "Requests and Complaints" means any communication requesting a change in tariff rates, rules or regulations; objecting to rate increase or other tariff charges; and protests against erroneous billings due to an incorrect commodity classification, incorrect weight or measurement of cargo, or other implementation of the tariff.  Routine requests for rate information, sailing schedules, space availability and the like are not included in the foregoing.  Consultation will be arranged upon receipt of a written request by the Carrier in order to resolve any disputes, claims or controversies which may arise.